Polityka zwrotu kosztów

Thank you for your support and trust in our brand. Your satisfaction is our primary goal, and we are always here to assist you if you're not completely satisfied with your purchase.

1.30-Day Worry-Free Return Guarantee
We offer a 30-day return policy starting from the date of receipt (based on the logistics signature date).
Return Conditions: The item must remain in its original condition, unwashed and undamaged, with all original tags intact.

2.Damaged, Defective, or Incorrect Items
Upon receiving your order, please inspect it immediately. If you notice any of the following issues, please contact us within 48 hours:

The product was damaged during transit.

The received item is not what you ordered (wrong item).

The product has a manufacturing defect.
Solution: For these cases, we will cover all return shipping costs and arrange for a speedy replacement or full refund.

3.How to Start the Return Process (4 Easy Steps)
To ensure efficient processing of your return, please do not send the item back before contacting us:

Contact Customer Service: Send an email to our official email address with your order number and reason for return (if it's a quality issue, please attach clear photos).

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate with the logistics company to arrange a pickup at no cost to you.

Send the Item Back: Pack the item securely and hand it over to the courier.

4.Refund Details

Inspection Time: After receiving the returned item, we will complete the quality inspection within 3-5 business days.

Refund Process: Once the inspection is completed, the refund will be processed back to your original payment account.

Refund Time: Refunds typically take up to 10 business days to process. If you do not receive your refund after 15 business days, please consult your bank or contact us, and we will provide a transaction reference number.

5.Contact Us
If you have any questions about returns or exchanges, please feel free to reach out to us:
Official Customer Service Email: SuiteSevenService@outlook.com
Response Commitment: We guarantee a response within 24 hours on all business days.