FAQ

Q1: How do I place an order?
Placing an order is simple and straightforward, just follow these four steps:

Choose Products: Browse our catalog and add your desired products to your cart.

Enter Information: Go to checkout and fill in your accurate shipping address and contact information.

Secure Payment: We accept global credit cards such as Visa, Mastercard, American Express, and Discover. All payments are processed through a highly secure encrypted gateway.

Confirm Order: Once payment is completed, you will receive an order confirmation email, and we will begin processing your shipment.

Q2: Is my payment information safe?
Absolutely. Protecting your privacy and funds is our top priority. We implement two layers of protection:

Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard).

Bank-Level Encryption: Your sensitive payment data is encrypted using SSL/TLS technology during transmission, ensuring no one—including our backend staff—can view your private card details.

Q3: Where do my orders ship from and how long will it take?
All of our products are shipped directly from our warehouse in the USA to ensure quality control and efficient processing.

Processing Time: Orders will be processed within 2 business days after confirmation (usually within 12 hours after payment).

Estimated Delivery Time:

Domestic Orders: Typically 3-5 business days within the U.S.

International Orders: Usually 7-15 business days, depending on the destination and local logistics.

Q4: Do I need to pay extra duties or taxes upon delivery?
No, all duties and taxes are already included in the checkout total. You will not need to pay any additional fees.

Q5: How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track it directly on the carrier’s website or via your account.